The following is a list of frequently asked questions and definitions for the most commonly used terminology for business telecoms users.

Telecoms Terminology Glossary

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Voice over Internet Protocol, or VoIP, is a relatively recent leap in technology that allows phone calls to be made over the internet. By unlocking the power of the internet, huge savings can be made in telecoms costs whilst at the same time maintaining a quality of phone call that allows businesses to make professional calls.

Once you have installed VoIP calling with TBT Global Communication, you can immediately start to see the benefits in the following areas:

  • Immediate substantial savings on international calls
  • More competitive rates for Local & National calls
  • There is NO DISRUPTION to your telecom service while switching to TBT Global Communication
  • Communications.Combined billing for CPS and VoIP services

Instead of being tied to one Telecoms provider, we can give you access to multiple telecoms providers – each competing against each other to offer better rates for your national and international calls.

In short, based on the profile of the calls you make, we select a cheaper telecoms provider as an alternative to your existing provider. All calls made through this provider result in savings on your monthly telephone bills.

Traditionally, if you were to request extra numbers from your existing telecoms provider, you would have to wait for new lines to be connected to your offices. Using broadband and the Internet, we can allow you to make phone calls, over the internet, using a system called SIP Trunking.

SIP Trunking means you don’t have to pay costly landline fees or connection fees to the traditional telecommunications network. However, you calls are sent through the internet and received by the other party just as if they had used the traditional PSTN systems.